Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:Christbody Refund and Returns Policy
At Christbody, we are committed to ensuring a positive shopping experience for our Christian community. We understand that sometimes a product may not meet your expectations or you may need to return an item for other reasons. This Refund and Returns Policy outlines the terms and conditions under which returns, exchanges, and refunds are processed. Please read it carefully.

1. General Return Policy
   Christbody allows returns on most products purchased through the Platform, provided that the return request meets the following conditions:

The return is initiated within 30 days of receiving the product.
The product is in original condition, unused, and in its original packaging (if applicable).
Proof of purchase, such as a receipt or order number, is provided.
Note: Certain products may not be eligible for returns, including digital downloads, perishable items, or custom-made products. Be sure to review the specific return policy for each product before purchasing.

2. How to Initiate a Return
   To initiate a return, please follow these steps:

Contact the Vendor: Contact the vendor directly through your Christbody account or email to request a return authorization. Include your order number, product details, and reason for the return.
Vendor Approval: Once the vendor approves your return, they will provide you with instructions on how to return the product.
Return the Item: Pack the product securely and ship it to the return address provided by the vendor. You are responsible for the return shipping costs unless the item was damaged or defective upon arrival.
Important: Do not return items to Christbody directly. All returns must go through the vendor.

3. Refund Policy
   Once your return is received and inspected by the vendor, you will be notified of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days to the original method of payment.

Full Refunds: Products that meet the return conditions will be refunded in full, excluding shipping fees unless the return is due to an error by the vendor (e.g., wrong item shipped or defective product).
Partial Refunds: If a returned item shows signs of wear, is damaged, or is missing parts for reasons not due to vendor error, only a partial refund may be granted.
Refund times may vary depending on your payment provider or financial institution.

4. Exchange Policy
   If you would like to exchange a product for a different size, color, or model, please follow the same return process outlined above. After receiving and approving your returned product, the vendor will ship the new item to you, subject to availability.

Product Availability: If the requested replacement product is not available, you will be offered the option of a refund or an alternative product.
Shipping costs for exchanged products may apply, depending on the circumstances.

5. Non-Returnable Items
   The following items are not eligible for returns or refunds unless they arrive damaged or defective:

Perishable goods (e.g., food, flowers).
Custom or personalized products.
Digital downloads or e-books.
Gift cards.
Intimate apparel and personal care items (e.g., earrings, hygiene products).
Please check the individual product description for additional return restrictions.

6. Damaged or Defective Items
   If you receive a damaged or defective product, please contact the vendor immediately with photos and a description of the issue. In most cases, the vendor will offer a replacement or full refund, including any shipping costs incurred.
7. Vendor-Specific Policies
   Some vendors on Christbody may have their own specific refund and return policies, which may differ from the general policy outlined here. Before purchasing a product, please review the vendor’s specific return policy to understand any additional terms or conditions.
8. Return Shipping Costs
   Unless the item is damaged, defective, or incorrect due to vendor error, return shipping costs are the responsibility of the customer. If the return is a result of a vendor error, the vendor will cover the return shipping costs.
9. Christbody’s Role
   Christbody serves as a marketplace for Christian vendors to sell their products, and while we strive to ensure a smooth shopping experience, we are not responsible for any individual vendor’s return or refund policies. All return and refund disputes must be handled directly with the vendor.

If you encounter any unresolved issues, please contact Christbody’s customer support team for further assistance, and we will do our best to mediate.

10. Contact Us
    If you have any questions about this Refund and Returns Policy or need further assistance, feel free to reach out:

Email: [contact@christbody.com]
Phone: [438 111 2222]
Thank you for shopping with Christbody! We appreciate your commitment to supporting faith-based businesses and our community.

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Need help?

Contact us at {email} for questions related to refunds and returns.