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Table of Contents

Privacy Policy - MentalConnect.ca

1. Introduction

At MentalConnect.ca, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your data when you use our platform and related services (directory, confidential chat, forum, and marketplace).

By using our website, you agree to the terms of this Privacy Policy.

2. Data We Collect

We may collect the following categories of information:

  • Identity and contact information: name, email, phone number, address, professional license number (if applicable).
  • Profile information: profession, specialties, languages spoken, cultures/origins served, biography, and uploaded documents.
  • Technical information: IP address, browser type, device, operating system, and cookies. Communication data: forum posts, messages, chat interactions.
  • Financial information (for professionals/vendors): billing address, payment details, transaction history.

We only collect data that is necessary for providing our services.

3. Purpose of Data Use

We use your data for the following purposes:

  • To manage user accounts and professional profiles.
  • To enable search, filters, and matching between users and professionals.
  • To process payments, subscriptions, and marketplace transactions.
  • To moderate forums, reviews, and communications.
  • To ensure compliance with applicable laws and professional standards.
  • To improve our services and user experience.
  • To send newsletters, updates, and promotional content (with explicit consent).

4. Legal Basis

We process your personal information based on: 

  • Consent (when you voluntarily provide your information). Contractual necessity (to provide services you subscribed to).
  • Legal obligations (to comply with tax, consumer protection, or health laws). Legitimate interests (fraud prevention, security monitoring).

5. Data Sharing and Disclosure

Your personal information may be shared only in the following cases:

  • With other users (information you choose to make public in your profile).
  • With service providers (hosting, payment processors, technical support).
  • With regulatory bodies or courts when legally required.
  • With partners and third parties, only with your explicit consent.
  • We do not sell your data to third parties.

6. Data Storage and Security

  • Data is stored on secure servers located in Canada or in jurisdictions compliant with Canadian privacy standards.
  • Security measures include encryption, access control, backups, and monitoring.
  • Only authorized staff have access to sensitive data.

7. Data Retention

  • We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your account and associated data at any time.

8. User Rights

Under PIPEDA and Québec’s Law 25, you have the right to:

  • Access your personal information.
  • Request corrections or updates.
  • Request deletion of your data (“right to be forgotten”).
  • Withdraw consent for data processing.
  • File a complaint with the Office of the Privacy Commissioner of Canada. Requests can be made by email at privacy@mentalconnect.ca 7.

9. Contact Us

MentalConnect.ca uses cookies to:

  • Enhance user experience.
  • Collect analytics on site usage.
  • MENTALCONNECT.CA
  • Enable language and cultural preference settings.
  • You may manage cookie preferences through your browser settings or our consent banner.

10. Children's Privacy

MentalConnect.ca is not intended for individuals under the age of 16. We do not knowingly collect data from minors without parental or guardian consent.

11. Changes to the Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of the site after updates constitutes acceptance of the new terms.

12. Contact Information

  • For any questions regarding this Privacy Policy, please contact us:
  • privacy@mentalconnect.ca
  • SC Nature & Commerce inc., Québec, Canada

Terms of Use and Terms of Sales

1. Purpose

These Terms govern the use of Mental Connect.ca and its related services (directory, forum, marketplace, confidential chat). They also regulate the contractual relationship between registered professionals, users, and the platform operator.

2. Operator Information

SC Nature & Commerce inc.
Head office: [full address]
Email: info@mentalconnect.ca
Quebec Business Number (NEQ): [xxxx]

3. Use of the Website

  • Users agree to use the site in compliance with Canadian and Quebec laws.
  • MentalConnect.ca is not an emergency medical service. In case of emergency, immediately dial 911 or specialized hotlines.
  • The information on the platform is provided for informational purposes only and does not replace professional medical advice.

4. Professional Registration

  • Professionals must provide accurate information (name, profession, diploma, membership in a professional order, certificate).
  • MentalConnect.ca conducts document checks, but cannot guarantee the accuracy of all information provided.
  • Fraudulent or misleading profiles will be removed without notice.

5. Services Offered

  • Directory: search for professionals by language, culture, region, specialty.
  • Forum: moderated space for exchange. Offensive, discriminatory, or unlawful content will be removed.
  • Confidential Chat: secure communication with professionals.
  • Marketplace: sale of digital or physical products and services related to mental well-being.

6. Financial Terms (TOS)

  • Basic access to the directory is free.
  • Professionals may subscribe to a paid plan (Standard / Premium) to access additional services (greater visibility, statistics, marketplace).
  • Prices are displayed in Canadian dollars (CAD) and include applicable taxes (GST / QST).
  • Payments are processed via secure providers (Stripe, PayPal).
  • No refunds will be granted except in cases of proven malfunction of the service.

7. Personal Data Protection

  • MentalConnect.ca only collects data necessary for matchmaking and platform functionality.
  • Data is stored on secure servers in Canada or in compliance with applicable law.
  • Users may request correction or deletion of their data by contacting info@mentalconnect.ca. Commercial communications (newsletters, promotions) are subject to express consent in
  • compliance with Canada’s Anti-Spam Law (CASL).

8. Responsibilities

  • MentalConnect.ca acts as an intermediary and is not responsible for the professional relationship between a user and a practitioner.
  • Professionals remain solely responsible for the care, advice, or services they provide.
  • Users acknowledge that they use the site at their own risk.

9. Intellectual Property

  • All content, logos, texts, and graphics of MentalConnect.ca are protected under Canadian copyright law.
  • Any reproduction or distribution without authorization is prohibited.

10. Termination

  • MentalConnect.ca reserves the right to suspend or delete an account in case of breach of these Terms.
  • Users may request the deletion of their account at any time.

11. Governing Law & Jurisdiction

  • These Terms are governed by the laws of Québec and Canada.
  • Any dispute shall be submitted to the competent courts of Québec (judicial district corresponding to the head office).

Cookie Policy - MentalConnect.ca

1. Introduction

MentalConnect.ca uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and provide personalized content. This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences.

By continuing to use our site, you consent to the use of cookies in accordance with this policy.

2. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit a website. They help the site recognize your device, remember your preferences, and enhance functionality.

3. Types of Cookies We Use

a) Strictly Necessary Cookies

  • Essential for website functionality (e.g., login, security, navigation).
  • Cannot be disabled in our systems.

b) Performance and Analytics Cookies

  • Collect anonymous information about how users interact with our site.
  • Help us understand and improve performance (e.g., Google Analytics).

c) Functional Cookies

  • Remember your preferences (e.g., language, region, cultural filters).
  • Provide enhanced personalization.

d) Advertising and Marketing Cookies

  • May be used to deliver targeted ads or measure the effectiveness of campaigns.
  • Only used with your explicit consent.

4. Third-Party Cookies

  • Some cookies may be set by third-party providers (e.g., Google, Stripe, PayPal, social media integrations). These providers have their own privacy and cookie policies.

5. How We Use Cookies

We use cookies to:

  • Maintain secure login sessions.
  • Save language and region preferences.
  • Track site usage for analytics and service improvement.
  • Provide marketplace functionality (shopping cart, payment processing).
  • Enhance user experience with tailored content.

6. Managing Cookie Preferences

  • You can manage or disable cookies in your browser settings (Chrome, Firefox, Safari, Edge).
  • You can also use our on-site Cookie Consent Banner to accept, refuse, or customize your preferences.
  • Please note that disabling cookies may limit certain features of MentalConnect.ca.

7. Legal Compliance

This Cookie Policy complies with:

  • Law 25 (Québec) – requirements for transparency and consent.
  • PIPEDA (Canada) – obligations for fair data collection.
  • Canada’s Anti-Spam Law (CASL) – rules for marketing and tracking consent.

8. Updates to This Policy

  • We may update this Cookie Policy from time to time. Any changes will be published on this page with the updated date.

9. Contact Us

  • For any questions about our use of cookies, please contact:
  • ☐ privacy@mentalconnect.ca
  • SC Nature & Commerce inc., Québec, Canada

Medical Disclaimer - MentalConnect.ca

1. General Information

MentalConnect.ca is an online directory and resource platform that connects individuals with mental health professionals and provides access to educational content, community discussions, and marketplace resources.

The content provided on Mental Connect.ca is for informational and educational purposes only. It should not be considered medical advice, diagnosis, or treatment.

2. No Emergency Services

  • MentalConnect.ca does not provide crisis intervention or emergency medical services.
  • If you are experiencing a medical or mental health emergency, immediately dial 911 or go to the nearest emergency department.
  • In Québec, you may also call 1-866-APPELLE (277-3553) for suicide prevention and crisis support.

3. No Professional-Patient Relationship

  • Using MentalConnect.ca does not create a professional-patient, therapist-client, or doctor-patient relationship.
  • Any relationship formed is strictly between the user and the professional they choose to contact, independent of Mental Connect.ca.
  • Professionals listed on the platform are responsible for their own practice, compliance with licensing requirements, and services provided.

4. Accuracy of Information

  • While we strive to ensure that professional profiles and information are accurate,
  • MentalConnect.ca does not guarantee the completeness, reliability, or validity of the information published.
  • Users are encouraged to verify professional credentials (licenses, certifications, membership in regulatory bodies) before engaging in services.

5. Limitation of Liability

  • MentalConnect.ca and its operators are not responsible for any direct, indirect, or incidental consequences arising from the use of the site, reliance on information provided, or services obtained from professionals listed.
  • All use of the site and its services is at the user’s own risk.

6. External Resources and Links

  • The platform may contain links to external websites, hotlines, or resources.
  • MentalConnect.ca is not responsible for the content, accuracy, or reliability of external resources, nor does it endorse them.

7. Personal Data Protection

By using MentalConnect.ca, you acknowledge and agree that:

  • The platform is not a substitute for professional care.
  • You are solely responsible for decisions regarding your mental health.
  • MentalConnect.ca is an intermediary platform and not a provider of clinical or therapeutic services.

8. Contact Information

  • If you have questions about this Medical Disclaimer, please contact us:
  • ☐ info@mentalconnect.ca 7
  • SC Nature & Commerce inc., Québec, Canada

Community Guidelines (Forum & Chat Rules) – MentalConnect.ca

1. Purpose & Scope

These rules keep MentalConnect.ca’s forum and confidential chat safe, respectful, and useful. They apply to all users and professionals anywhere on our platform (web, mobile, messages, comments, reviews).

2. Our Principles

  • Respect & inclusion across cultures, languages, identities, abilities, and beliefs
  • Safety first – the platform is not an emergency service
  • Evidence-informed, non-stigmatizing mental-health discussion
  • Privacy by default (see Privacy Policy & Law 25/ PIPEDA)

3. Not an Emergency Service

If you or someone else is in immediate danger, call 911 or your local emergency line.

In Québec: 1-866-APPELLE (277-3553) for suicide prevention/crisis support.

4. Be Respectful - Zero Tolerance for:

  • Harassment, bullying, threats, or intimidation
  • Hate speech or discrimination (race, ethnicity, culture/origin, language, religion, gender identity, sexual orientation, disability, age, immigration status)
  • Doxxing (sharing someone’s private information) or targeted humiliation
  • Profanity directed at individuals/groups

5. Health Content & Advice

  • No diagnosis or treatment may be provided in public spaces. Share general information only.
  • No content that encourages self-harm, eating disorders, or substance misuse. Supportive language is allowed; share crisis resources.
  • No miracle cure claims or misleading medical claims. Cite reputable sources when sharing information.
  • Professionals must follow their licensing standards and avoid creating a professional-patient relationship in public threads.

6. Privacy & Minors

  • Do not post personal health information about yourself or others that could identify an individual.
  • Do not share private messages without explicit consent.
  • MentalConnect.ca is not intended for users under 16. Do not solicit or provide services to minors without lawful parental/guardian consent.

7. Prohibited Content & Conduct

  • Illegal activity; promotion of violence; threats; graphic gore
  • Sexual content involving exploitation or minors; sexually explicit images or requests
  • Instructions to self-harm, suicide, eating-disorder behaviors, or substance manufacture/misuse
  • Medical misinformation; anti-vaccine or conspiratorial health content presented as fact
  • Spam, scams, phishing, or fraudulent fundraising
  • Intellectual-property infringement (pirated materials, unlicensed uploads)
  • Circumventing moderation tools, ban evasion, sockpuppeting

8. Commercial Content & Promotions

  • No unsolicited ads, mass promotions, MLMs, or affiliate-link drops.
  • Professionals may share useful resources (articles, events) if clearly disclosed and non-spammy.
  • Email or message marketing must comply with CASL (express consent, unsubscribe, identification).

9. Extra Rules for Professionals

  • Use your real name and professional designation; keep your profile current.
  • Do not provide individualized care in public threads; use private channels appropriately and within scope.
  • Display license/college info truthfully; upload valid credentials as required.
  • Avoid conflicts of interest; disclose if you link to your own paid resources.
  • Follow all laws, standards, and your regulatory body’s guidelines.

10. Language & Inclusion

  • We support French and English. Be patient with language differences; avoid language shaming.
  • Respect chosen names and pronouns.
  • Use content warnings (e.g., TW: suicide, trauma) when discussing sensitive topics.
  • Cultural humility: avoid stereotypes; ask rather than assume.

11. Posting Guidelines

  • Use clear titles; tag topics (e.g., anxiety, parenting, newcomer support).
  • No personal identifiers (names, faces, addresses, medical records) without consent.
  • When sharing resources, prefer credible sources and summarize key points.
  • Add alt text for images; do not upload charts/reports that include private data.

12. Moderation & Enforcement

We use proactive and reactive moderation (humans + tools). Actions may include:

  1. Educational reminder
  2. Content edit/removal
  3. Warning (with reasons)
  4. Temporary mute or suspension
  5. Permanent ban (for severe or repeated violations)

Reporting

  • Use the Report button on posts/messages or email moderation@mentalconnect.ca 7 with links/screenshots.
  • Urgent safety concerns are prioritized.

Appeals

  • You may appeal a moderation action within 14 days at appeals@mental connect.ca 7. Include context, links, and why you believe the decision should be reconsidered.

13. Blocking & Controls

  • You can mute/block users to limit unwanted contact.
  • Moderators may restrict new accounts from posting links or files until trust thresholds are met.

14. Data Handling & Retention

  • We keep minimal logs to ensure safety and comply with law.
  • Removed content may be retained for audit/legal reasons as permitted by law.
  • See our Privacy Policy for access, correction, and deletion rights.

15. Changes to These Rules

  • We may update these Guidelines. The “Last updated” date will reflect changes. Continued use of the platform implies acceptance of the latest version.

16. Contact

  • Moderation & reports: moderation@mentalconnect.ca
  • Appeals: appeals@mentalconnect.ca 7
  • General support: support@mental connect.ca
  • Reminder: MentalConnect.ca is not a provider of medical services and not an emergency service. In emergencies, call 911.

Accessibility Statement - MentalConnect.ca

Our Commitment

MentalConnect.ca is committed to providing a website and digital services that are accessible, usable, and inclusive for everyone, including people with disabilities. We aim to meet WCAG 2.1 Level AA and are working toward WCAG 2.2 AA where feasible, in accordance with the Accessible Canada Act, the Accessibility for Ontarians with Disabilities Act (AODA), and comparable provincial standards.

Scope

This statement covers the MentalConnect.ca website and related digital properties we control (e.g., our directory, forum, confidential chat, and marketplace). Some third-party content or integrations (e.g., payment providers, embedded widgets, maps, videos hosted elsewhere) may not be fully under our control; we encourage those providers to meet WCAG 2.1 AA and provide accessible alternatives.

Scope

We apply accessibility by design and continuous improvement, including:

  • Semantic HTML with proper headings, landmarks, labels, and lists
  • Keyboard navigation support, logical focus order, visible focus indicators, and skip links
  • Color contrast meeting AA; no information conveyed by color alone
  • Alt text for meaningful images; decorative images marked appropriately
  • Forms with programmatically associated labels, helpful instructions, and error feedback
  • Language switch (FR/EN) that is keyboard-operable with clear state (e.g., aria-pressed) Captions/transcripts for pre-recorded media we publish; guidance for live events
  • Responsive design that supports zoom/reflow without loss of content or functionality
  • Plain language in critical user flows; consistent navigation and messaging
  • Document accessibility (tagged PDFs where possible) and alternate formats upon request

Compatibility & Assistive Technologies

Our site is intended to be compatible with current versions of:

  • Browsers: Chrome, Firefox, Safari, Edge
  • Operating systems: Windows, macOS, iOS, Android
  • Screen readers: NVDA, JAWS, VoiceOver, TalkBack

We avoid known conflicts with major assistive technologies. If you encounter an issue with a specific combination, please tell us (see Feedback & Requests).

Testing & Monitoring

  • We use a combination of:
  • Automated testing (e.g., axe, browser dev tools, Lighthouse)
  • Manual auditing (keyboard-only, screen reader checks)
  • User feedback and periodic usability testing with people with disabilities Accessibility is reviewed during major releases and at least annually.

Known Limitations & Roadmap

  • While we strive for full compliance, some third-party embeds, historical PDFs, or user-generated content may not fully meet WCAG criteria. Our ongoing roadmap includes:
  • Increasing the proportion of fully tagged PDFs or offering HTML alternatives
  • Extending captions/transcripts coverage for media
  • Improving focus management in dynamic components (modals, drawers)
  • Auditing third-party integrations for stronger conformance or providing accessible fallbacks

Feedback & Requests for Accommodation

  • We welcome your feedback on the accessibility of Mental Connect.ca and will respond within 5 business days.
  • Email: accessibility@mentalconnect.ca
  • General support: support@mentalconnect.ca
  • Request alternate formats or communications support (e.g., large print, tagged PDF, plain-text, transcript, or ASL/LSQ interpretation for events) via email. Please describe your needs and the content/page in question. We will work with you to provide a suitable format in a timely manner.

Enforcement, Complaints & Escalation

  • If you believe your accessibility rights are not being met:
  • Contact us first at accessibility@mental connect.ca 7 so we can address the issue promptly.
  • If you remain unsatisfied, you may contact applicable regulators, such as the Canadian Human Rights Commission (federal) or your provincial/territorial human rights body (e.g., the Commission des droits de la personne et des droits de la jeunesse in Québec).

Procurement & Training

We strive to procure tools and services that meet WCAG 2.1 AA. Staff involved in content, design, and development receive periodic accessibility training, and internal checklists are used in our release process.

Continuous Improvement

Accessibility is an ongoing journey. We review this statement regularly and update our practices as standards, technologies, and user needs evolve.

Politique de remboursement et d'annulation – MentalConnect.ca

1. Principes généraux

Chez MentalConnect.ca, nous nous engageons à assurer la transparence et l’équité dans toutes nos transactions. La présente politique explique les conditions dans lesquelles les utilisateurs et les professionnels peuvent demander une annulation ou un remboursement.

2. Champ d'application

Cette politique s’applique à :

  • Abonnements (plans Gratuit, Standard, Premium pour les professionnels).
  • Achats sur le marketplace (produits numériques et physiques).
  • Ateliers, webinaires et services en ligne offerts via la plateforme.

3. Nature de la relation

  • Free Plan no cancellation or refund applicable.
  • Standard and Premium Plans:
  • Subscriptions are billed in Canadian dollars (CAD) and include applicable taxes.
  • (GST/QST).
  • Plans renew automatically unless canceled before the renewal date.
  • Professionals can cancel their subscription at any time via their dashboard. Cancellation takes effect at the end of the current billing period.
  • No refunds are granted for a subscription period already started, except in the event of a technical failure attributable to MentalConnect.ca.

4. Achats sur le marketplace

a) Produits numériques (e-books, ressources, documents en ligne)

  • Les ventes de produits numériques sont définitives.
  • Aucun remboursement ou échange ne sera accordé une fois le produit livré ou téléchargé, sauf en
  • cas:
  • d’erreur technique (ex. fichier corrompu ou inaccessible),
  • d’erreur de facturation en double.

b) Produits physiques

  • Les acheteurs peuvent demander un remboursement ou un retour dans un délai de 14
  • jours suivant la livraison, à condition que le produit soit :
  • Non utilisé, non ouvert et dans son emballage d’origine,
  • Retourné aux frais de l’acheteur, sauf si le produit est défectueux ou incorrect.
  • Les remboursements sont traités dans un délai de 10 jours ouvrables après inspection du produit retourné.

5. Ateliers, webinaires et événements en ligne

  • Les annulations sont acceptées jusqu’à 7 jours avant l’événement, avec remboursement complet.
  • Les annulations effectuées à moins de 7 jours ne sont pas remboursables, mais l’inscription peut être transférée à une autre personne.
  • Si MentalConnect.ca annule un événement, tous les participants recevront un remboursement complet.

6. Cas exceptionnels

Des remboursements peuvent être accordés dans des cas exceptionnels, notamment : Défaillance technique prouvée de la plateforme empêchant l’accès aux services achetés. Transactions frauduleuses ou non autorisées.

7. Prix, taxes et facturation

Pour toute demande, veuillez contacter notre équipe de soutien :

  • billing@mentalconnect.ca
  • Votre demande doit inclure :
  • Le numéro de commande ou de transaction,
  • Une description du problème,
  • Tout document justificatif pertinent.

8. Délais de traitement

  • Les demandes sont examinées dans un délai de 5 jours ouvrables.
  • Les remboursements approuvés sont émis dans un délai de 10 jours ouvrables, via le mode de paiement initial.

9. Conformité légale

  • Cette politique respecte les exigences:
  • de la Loi sur la protection du consommateur (Québec),
  • de la Loi sur la concurrence (Canada),
  • de la LPRPDE (Canada) en matière de traitement des données liées aux remboursements/annulations.

Accord des vendeurs et professionnels - MentalConnect.ca

1. Objet et parties

Le présent Accord (« Accord ») définit les conditions selon lesquelles un Professionnel (prestataire autorisé) ou un Vendeur (fournisseur de produits/ressources) utilise Mental Connect.ca (la << Plateforme >>), exploitée par SC Nature & Commerce inc. (« Nous/Notre »), afin de :

  1. publier une annonce professionnelle / un profil, et/ou
  2. vendre des produits ou services via le Marketplace.

En créant un compte professionnel, en publiant des services/produits ou en cliquant sur « J’accepte »>, vous acceptez le présent Accord et toutes les politiques qui y sont intégrées par référence.

2. Définitions

  • Professionnel: personne physique ou morale autorisée (psychologue, travailleur social, psychothérapeute, etc.) offrant des services liés à la santé mentale.
  • Vendeur: Professionnel ou organisation vendant des produits numériques ou physiques via la Plateforme.
  • Acheteur utilisateur qui achète auprès d’un Vendeur via la Plateforme.
  • Services: prestations (consultation, counseling, coaching, psychoéducation, etc.).
  • Produits articles physiques ou numériques (ex. livres, e-books, ateliers, formations en ligne).

3. Nature de la relation

  • La Plateforme agit uniquement comme intermédiaire. Nous ne sommes ni une clinique, ni un fournisseur de soins, ni un service d’urgence.
  • Sauf indication contraire expresse, vous êtes le commerçant responsable de vos produits/services, de leur conformité et des taxes.
  • Aucune relation d’emploi, de partenariat ou de mandat n’est créée par cet Accord.

4. Admissibilité et inscription

Vous déclarez et garantissez que :

  • Vous avez 18 ans ou plus et la capacité juridique de contracter.
  • Vous fournissez des informations exactes et à jour (identité, permis, assurances).
  • Si vous offrez des Services, vous détenez tous les permis et autorisations requis par les lois et ordres professionnels compétents (p. ex., Ordre des psychologues du Québec).
  • Si vous vendez des Produits/Événements, vous êtes dûment enregistré comme entreprise et respectez les lois applicables (consommation, publicité, fiscalité, propriété intellectuelle). Nous pouvons exiger des preuves documentaires et refuser ou suspendre un compte à notre discrétion.

5. Normes professionnelles et conformité

  • Vous devez respecter toutes les lois, codes déontologiques et règlements applicables. Aucun diagnostic ni service d’urgence ne doit être offert via la Plateforme.
  • Vous devez maintenir une assurance responsabilité professionnelle adéquate et fournir la preuve sur demande.
  • Les services à distance (téléconsultation) doivent respecter les règles de permis interprovinciaux lorsque le client est dans une autre juridiction.

6. Règles du Marketplace

  • Autorisés : ressources éducatives, matériels de soutien, ateliers, produits de bien-être non réglementés.
  • Interdits: substances contrôlées, dispositifs médicaux non autorisés, produits dangereux, allégations médicales non prouvées, produits contrefaits.
  • Responsabilités :
  • Exactitude des annonces (titre, description, prix, taxes, délais).
  • Sécurité et conformité des produits (étiquetage, normes de consommation).
  • Livraison (physique ou numérique).
  • Respect de la Politique de remboursement et d’annulation.

7. Prix, taxes et facturation

  • Les prix doivent être affichés en dollars canadiens (CAD).
  • Vous êtes responsable de percevoir et remettre les taxes applicables (TPS/TVQ/HST) sauf si la Plateforme agit à titre de facilitateur de marché.
  • Des factures conformes doivent être fournies aux acheteurs.

8. Paiements, commissions et règlements

  • Les paiements sont traités via des prestataires sécurisés (Stripe, PayPal).
  • Nous prélevons une commission et/ou des frais fixes, indiqués dans votre tableau de bord.
  • Les règlements sont effectués selon l’échéancier prévu, sous réserve des délais de règlement bancaire.
  • Nous pouvons retenir des fonds en cas de litige, fraude ou chargeback.

9. Service client et litiges

  • Vous devez répondre aux demandes des clients dans un délai de 2 jours ouvrables.
  • Les litiges doivent être réglés de bonne foi. La Plateforme peut agir en médiateur mais n’est pas responsable du résultat final.

10. Données personnelles et marketing

  • Vous devez traiter les données des utilisateurs conformément à la Loi 25 (Québec) et à la LPRPDE.
  • Vous ne pouvez utiliser les données des clients qu’aux fins de la commande et du service.
  • Aucune sollicitation commerciale sans consentement exprès (LCAP – Loi canadienne anti- pourriel).

11. Propriété intellectuelle

  • Vous garantissez que vos contenus/produits n’enfreignent pas les droits de tiers.
  • Vous nous accordez une licence limitée pour afficher et promouvoir vos annonces sur la Plateforme.

12. Suspension et résiliation

Nous pouvons suspendre ou supprimer votre compte en cas de non-respect de cet Accord ou des lois applicables. Vous pouvez fermer votre compte en tout temps, mais vos obligations (taxes, remboursements, commissions) subsistent.

13. Responsabilité et indemnisation

  • La Plateforme est fournie « telle quelle » sans garanties supplémentaires.
  • Notre responsabilité est limitée aux frais que vous nous avez versés au cours des 3 mois précédant la réclamation.
  • Vous acceptez d’indemniser et dégager de toute responsabilité MentalConnect.ca en cas de dommages, pertes, réclamations ou frais liés à vos activités, produits ou services.

14. Modifications

Nous pouvons modifier cet Accord en publiant une version mise à jour avec une nouvelle date. Votre utilisation continue vaut acceptation.

15. Droit applicable et juridiction

Cet Accord est régi par les lois du Québec et du Canada. Tout litige relève des tribunaux du Québec (district judiciaire du siège social).

16. Contact

  • Courriel opérations vendeurs vendors@mentalconnect.ca
  • Courriel légal/politique: legal@mentalconnect.ca
  • Politiques incorporées (par référence)
  • Conditions générales d’utilisation (CGU)
  • Conditions générales de vente (CGV) Politique de confidentialité
  • Politique sur les témoins (cookies)
  • Politique de remboursement et d’annulation
  • Avertissement médical
  • Règles de la communauté
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